Job Summary
The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user service desk tickets as well as troubleshoot Operating System and application issues. This position reports to the Manager, IT Client Services.
Duties and Responsibilities
- Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Determine appropriate hardware and software based on corporate policy and end user requirements
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Image new PCs with IT's default image as the PCs arrive from distributor; update image as necessary
- Monitor progress on problem resolution and advise users on status of issue
- Provide technical support to a large, remote team of employees who depend upon Information Technology to be successful
- Provide A/V Support for in-house meetings and events
- Log, monitor, and report to customers the status of requests.
- Complete assigned projects in a timely and effective manner.
- Monitor and track IT assets, inventory and warranty periods of machines
- Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.
Basic Qualifications
- Associates Degree in IT or related field required.
- Experience will be considered in lieu of a degree.
- 3-5 years of related work experience required.
- Linux experience and Mac OSx experience.
- Strong problem solving and technical troubleshooting skills.
- Strong Microsoft Windows and Office skills required.
- Working knowledge of all Microsoft Windows workstation Operating Systems support.
- Active Directory, remote controlling software skills.
- Experience with Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets.
- Experience with Virtual Private Networks (VPN).
- Experience with Conference Room A/V technologies
- Working knowledge of Anti-Virus Software.
- Cloud software experience.
- No travel is expected in this position.
Preferred Qualifications
- CompTIA A+ certification preferred.
- Security + certification preferred.