Credit and Collections Administrator

In support of our client, a leading provider of network software and hardware-based solutions, ResourceTek is seeking Credit and Collections Administrators to join their team in Huntsville, AL.  This is a long-term, contract-to-hire opportunity.

 

JOB SUMMARY

The Credit and Collections Administrators will be responsible for communicating with customers to determine reasons for overdue payments. This position is customer service oriented and will be responsible for research and investigation, problem solving and solutions, and credits and/or collection efforts, as necessary. The position will report to the Accounts Receivable Manager.

 

DUTIES AND RESPONSIBILITIES

  • Provide administrative support in the collections process to include recording information about customer account status, collection efforts, and identifying accounts to be placed on hold for nonpayment as well as accounts that need to be credited.
  • Assist in resolution of outstanding invoice problems from past due accounts.
  • Prepare outstanding accounts reports and gather credit and/or reference information.
  • Respond to inquiries from customers or external collection resources and resolve account disputes in a timely manner.
  • May place calls or send messages to those with unresolved issues.
  • Interact with company and outside sales representatives with customer accounts.
  • Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

 

QUALIFICATIONS

Basic Qualifications – Level 2

  • Associates Degree (A.A.) or equivalent from two-year college or technical school

    • Equivalent, relevant experience will be considered in lieu of a degree.

  • 2-5 years of related experience
  • Intermediate Microsoft skills including, Excel, Word, PowerPoint, and Outlook required.
  • A basic understand of accounting processes and principles is required.

Basic Qualifications – Level 3

  • Associates Degree (A.A.) or equivalent from two-year college or technical school
    • Equivalent, relevant experience will be considered in lieu of a degree.

  • 8 years of related experience

  • Intermediate Microsoft skills including, Excel, Word, PowerPoint, and Outlook required.

  • A basic understand of accounting processes and principles is required.

 

PREFERRED QUALIFICATIONS

  • Oracle ERP experience preferred.
  • Excellent Customer Service Skills.
  • Proficient with problem solving.

 

ResourceTek offers industry leading compensation and benefits package.  Equal Opportunity Employer.