IT Manager

In support of our client, a service provider of IT technology solutions, ResourceTek is seeking an IT Manager in Huntsville, AL.  The right candidate will develop high-level relationships with clients through ongoing communications that maximize uptime and further advance client productivity and profitability through technology.  This is a contract to direct hire opportunity.

 

RESPONSIBILITIES

Candidates will be expected to work directly with customers on all aspects of IT infrastructure management including:

  • Manage and lead day-to-day IT team operations
  • Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload
  • Ensure company goals and objectives are being met by each employee and provide constructive feedback
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications
  • Troubleshoot customer technical issues
  • Design, test and implement servers, networks, hardware and software
  • Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level
  • Plan, coordinate, and implement network security measures that protect data, software, and hardware
  • Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
  • Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
  • Assist, train and mentor junior technicians
  • Perform other duties as assigned

 

SKILLS & QUALIFICATIONS

  • 15 years’ experience in Information Technology with advanced problem-solving skills
  • Experience in user technical support, network administration, systems analysis and design, and support activities in multi-user network environments
  • Demonstrated proficiency in MS Office 365
  • Working knowledge of Microsoft 365 product suite
  • Experience moving on-premise infrastructure to Microsoft 365 cloud
  • Extensive hands-on and troubleshooting knowledge of Windows client and server operating systems, Hyper-V, on-premise Exchange sever, and MS SQL Server
  • Demonstrated proficiency in DHCP, DNS, and AD
  • Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches
  • Knowledge and experience with MSP Management tools is a plus
  • Security +, Linux, Microsoft, or Cisco certifications are a plus
  • Knowledge of PBX/Telephone equipment is a plus

 

REQUIREMENTS

  • Associates or Bachelor’s degree in Information Technology or Information Security and/or Advanced training in Information Technology.
  • Must have experience with IT hardware, networks, software installation and Microsoft 365
  • Ability to create and provide innovative solutions to complex technical problems
  • Ability to communicate effectively with senior management and other departments
  • Must have 15 + years’ experience working in IT (MSP experience is preferred)
  • Excellent oral and written communication skills
  • Self-starter with exceptional problem-solving abilities coupled with a “get it done” attitude
  • Exercise the highest ethical standards
  • Successful completion of a drug screening and a criminal background check
  • Valid Driver’s License and transportation

 

 

Company offers an excellent compensation and benefits package. Equal Opportunity Employer.